Privacy Policy

VAPOUREYEAU ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website vapoureyeau.com and make purchases from us. By using our website, you consent to the practices described in this policy.

We may collect the following types of personal information:

Information you provide directly:

Full name, email address, phone number, shipping and billing address when you place an order or create an account.

Date of birth or age confirmation for age verification purposes.

Payment information (processed securely through our payment providers — we do not store full card details on our servers).

Communications you send us via email, live chat or contact forms.

Newsletter subscription preferences.

Information collected automatically:

IP address, browser type, operating system, device information.

Pages visited, time spent on our website, referring URLs.

Cookies and similar tracking technologies (see Section 6).

We use your personal information for the following purposes:

Order processing: To process and fulfil your orders, send confirmations and shipping updates.

Customer support: To respond to your inquiries, complaints and requests.

Age verification: To verify you are 18 years or older, as required by law.

Marketing: To send promotional emails, new product alerts and exclusive offers (only with your opt-in consent; you can unsubscribe at any time).

Website improvement: To analyse usage patterns and improve our website, product offerings and customer experience.

Legal compliance: To comply with applicable laws, regulations and legal processes.

Fraud prevention: To detect and prevent fraudulent transactions and protect our business.

We do not sell, rent or trade your personal information. We may share your information with:

Shipping providers (e.g., Australia Post, StarTrack, Aramex) to deliver your orders.

Payment processors (e.g., Stripe, PayPal) to process your transactions securely.

Email marketing platforms (e.g., Klaviyo, Mailchimp) to send marketing communications you have opted into.

Analytics providers (e.g., Google Analytics) to help us understand website usage.

Law enforcement or government authorities when required by law, court order or to protect our rights.

All third-party service providers are contractually required to handle your data in accordance with applicable privacy laws.

We take reasonable technical and organisational measures to protect your personal information, including:

256-bit SSL/TLS encryption on all pages of our website.

Secure, PCI-DSS compliant payment processing.

Access controls limiting employee access to personal data on a need-to-know basis.

Regular security reviews and updates.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

Our website uses cookies and similar technologies to:

Essential cookies: Remember your cart contents, login session and age verification status. These are necessary for the website to function.

Analytics cookies: Understand how visitors interact with our website (e.g., Google Analytics). These help us improve the user experience.

Marketing cookies: Deliver relevant advertisements and measure campaign effectiveness.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

We retain your personal information for as long as necessary to:

Fulfil the purposes outlined in this policy.

Comply with legal, accounting and reporting requirements.

Resolve disputes and enforce our agreements.

Order records are typically retained for 7 years for tax and legal compliance. You may request deletion of your account and personal data at any time (see Section 9).

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

Access the personal information we hold about you.

Correct any inaccurate, incomplete or outdated information.

Opt out of receiving marketing communications at any time.

Request deletion of your personal information (subject to legal obligations to retain certain records).

Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

If you have questions, concerns or requests regarding your privacy or this policy, please contact us:

Email: [email protected]

Hours: Mon–Sat, 9 am – 7 pm AEST

Response time: Within 2 business days

For privacy complaints, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.